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Zenith Spectrum values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions, of which this privacy policy is part.
This policy (together with our terms of use, cookies policy and any other documents referred to) sets out the basis on which any personal data we collect from you or that you provide will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it.
By visiting https://zenithspectrum.com/, you accept and consent to the practices described in this policy.
We do not knowingly or intentionally collect any information from children under 13. If you are under 13, you may look at our Site, but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal information from a visitor under 13 on the Site, we will delete the information from our records.
Information you give us. You may provide us with information about you by filling in forms on our Site https://zenithspectrum.com/ or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site (which you must do if you want to use some of the services and features we offer), subscribe to our service or place an order on our Site.
This information may include your name, address, telephone number, e-mail address and debit or card information (if you wish to place an order on our Site). When you register with us, you can view your Data in ‘My Account’. You can access ‘My Account’ directly to amend personal details, for example, if you change your address. If you forget your password, click on the ‘forgotten password’ link on the register or login page, and an e-mail containing your decrypted password will be sent to the e-mail address you provided initially.
Information we collect about you. About each of your visits to our Site, we may automatically collect the following information:
Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet; your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) click-stream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use any other websites we (or any member or brand within our group) operate or other services we provide. In this case, we will have informed you when we collected that data that may be shared internally and combined with data collected on this Site.
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies). We may receive information about you from them.
Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.
USE MADE OF YOUR DATA
We use Personal Data held about you in the following ways:
Information you give to us. We will use this information concerning:
Administration of our Site and performance of our contract with you: The information you give us is necessary to enable us to (I) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (II) make sure your order is delivered correctly; (III) maintain your account; (IV)accounting, billing, reporting and audit; (V) authentication and identity checks; (VI) credit, debit or other payment verification; (VII) debt collection; (VIII) safety, security, health, training, legal and administrative purposes.
Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details, such as your email address and telephone number and order details, to enable us to answer any questions you have about using our Site and to notify you about the status of your order and other customer care services such as identifying your requirements and shopping preferences.
To provide those customer care services, we may use your data for statistical and market analysis, case studies, research and development by us, or a third party we appoint as a data processor. Still, in doing so, your data will be anonymised for use by these parties. They will not receive your name, address, email address or telephone number.
Direct Marketing: We want to keep you updated on our latest products, promotional offers and events to improve your shopping experience with us.
We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our Site, we can tailor your experience so that it is easier to shop with us.
Electronic Marketing. If you are an existing customer, we will only contact you by electronic means (email or text) about goods and services analogous to those which were the subject of a previous sale. Otherwise, we will contact you electronically only if you have explicitly consented. Suppose you are a new customer, and we permit selected third parties to use your data. In that case, we (or they) will contact you electronically only if you have explicitly consented to this.
Other Marketing. We will only contact you by post or telephone if you have consented.
Opt-out of Direct Marketing: you may at any time opt out of Electronic or Postal Marketing in the conditions set out under Sections 9 and 10 of this Privacy Policy.
Our service: To notify you about changes to our service.
Our Site: To ensure that content from our Site is presented most effectively for you and your computer and so that we can enhance your experience of using our Site.
Personal Data we collect about you. We will use this information about:
Administration of our Site: to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our Site and analyse it to build a picture of how people use it. This helps us to improve the service we offer you.
Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer
Providing customer service in pursuit of our legitimate interest as a retailer: The information we collect from you will allow us to (I) allow you to participate in interactive features of our service when you choose to do so, (II) measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and (III) make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
Security of our Site: As part of our efforts to keep our Site safe and secure, we top-rated Shield Security for your and our safety.
Personal Data we receive from other sources. We may combine this information with the information you give us and the information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
We may share your Personal Data with any member or brand within our Group located in or outside the European Economic Area (EEA), which means affiliates directly or indirectly under the control of Zenith Spectrum Control is deemed to exist if a party now or indirectly owns 50% or more of the outstanding voting shares in another company or in any other way can exercise management control over the other party.
They may use the information by their privacy policies for purposes such as financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, the creation of inspiring content and editorial features, and the development of new products and collaborations to enhance your experience as a customer of Zenith Spectrum or other brands in the Group.
From time to time, we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies or individuals are appointed as data processors. We may share your information with selected third parties offering adequate personal data protection security levels, including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. to process your order and maintain your account, including the authorization and validation of credit or debit card transactions, the provision of delivery services, the analysis of data). These companies or individuals may be provided with access to your Data in order to fulfil their function but may not use such information for any other purpose;
Advertisers and advertising networks we appoint to assist us and who require the data to select and serve relevant adverts to you on our behalf;
Analytics and search engine providers that assist us in the improvement and optimization of our Site.
We do not provide your Data to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.
We may disclose your personal information to other third parties:
If we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets;
If Zenith Spectrum (or its parent company and its subsidiaries) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
Suppose we are under a duty to disclose or share your Data to comply with any legal obligation, to enforce or apply our terms of use or terms and conditions of supply and other agreements, or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). In that case, your Personal Data will be transferred. This includes exchanging information for fraud protection and credit risk reduction with other companies and organisations.
The data we collect from you may be transferred to and stored at a destination outside of the country where it was initially collected. This may include transfers outside of the European Economic Area (EEA) (including to the USA). This transfer is because some of the operations we need managed to complete our contract with you are located outside of the EEA; for instance, Personal Data may be processed by staff working outside of the EEA who work for us or one of our suppliers.
Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. You agree to this transfer, storing or processing by submitting your Personal Data.
If we transfer Personal Data to a country outside the EEA, we will provide appropriate safeguards by applying one of the following transfer solutions:
The receiving party of the data is located in a country recognized by the European Commission as offering an adequate level of data protection as set out by the European Commission under Directive 95/46/EC /the General Data Protection Regulation (including certification to the Privacy Shield for entities located in the US); or
The receiving party of the data has agreed to process these data by the “Standard Contractual Clauses” for data controllers or data processors approved by the European Commission;
We have Binding Corporate Rules with the receiving party that comply with the applicable legislation.
We use the latest robust encryption technology to ensure all transactional information is protected to the highest standard.
Transactional information includes any credit or debit card details, your personal contact information, any other names and addresses you provide when you order for delivery to another address, and your purchasing history.
Suppose you have consented before entering the details required for the ordering process. In that case, our Site will retain your Zenith Spectrum account details, such as your name, address, email address and purchasing history.
When you log into your Zenith Spectrum account to create a new order, you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure.
Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.
As a data subject and by applicable laws, you have the right to the following:
We store data for as long as it is necessary to provide the products and services to you and others and so long as we are legally required to do so.
Information associated with your account will be kept until deleted unless we no longer need the data to provide products and services or until any legal requirements to keep it no longer exist. When we no longer need personal data, we securely delete and destroy it.
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note that they have their privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any Personal Data to these websites.
You can tell us not to email you marketing communications (I) by clicking on the unsubscribe link within the marketing emails you receive from us.
If you have registered with us, you may also opt out of receiving marketing emails and SMS by logging onto your account and amending your preferences.
You can ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a promotion.
If you have registered with us, you may also opt out of receiving postal mail from us by logging onto your account and amending your preferences.
Applicable laws give you the right to access information held about you. Applicable laws can exercise your right of access.
We will respond to your access request within one month by the law. Subject to applicable law, you also have the right to update and correct inaccuracies in your Data and have the information blocked or deleted as appropriate.
You may change your Data by accessing “My Account” or request to change or delete your Data by sending an e-mail to wecare@zenithspectrum.com or writing to us at:
Customer service Zenith Spectrum
Weißenburger Str. 15
81667 Munich
Germany
You may also complain or prevent your Data from being used for purposes other than those for which it was initially collected by contacting us at the above e-mail, postal address or phone number.
Requests for deleting or removing your Personal Data, including information published or processed online, should be directed to blankstreetstudio@icloud.com.
We will keep your Data no longer than is necessary to achieve the purposes for which it was collected or no longer than is provided by law.
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently for any updates or changes to our privacy policy.
Questions, comments or requests regarding this privacy policy are welcomed. They should be addressed to blankstreetstudio@icloud.com. If you feel that Zenith Spectrum has violated data protection legislation, you may file a complaint with the Data Protection Authority (“DPA”) as provided by law.
No failure to exercise and no delay on the part of Zenith Spectrum in exercising any right, remedy, power or privilege of Zenith Spectrum under this privacy policy and no course of dealing between us shall be construed or operate as a waiver.
Nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or claim on the part of Zenith Spectrum.
This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by German law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of München, Germany. All contracts are concluded in German.